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We've saved people

minutes on hold!

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We believe that when you need customer service to resolve an issue, you don’t want to navigate a menu or listen to bad music... you just want to talk to someone. Fortunately, a lot of you believe the same thing!

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Our Story

While waiting on hold in early 2011, we thought, "Why am I waiting on hold? Why can't I just tap a button and get a call when someone's ready to talk to me?”

A world without hold. Can you imagine?

So after several late nights building FastCustomer, we landed in Bayou Bakery in Arlington, VA to make a test call to AT&T.

WOULD IT WORK?! HECK YES IT WOULD!

With a tap followed by a few minutes sipping coffee, FastCustomer was taking its first steps to eliminate "waiting on hold" from all our lives.

When our phone rang moments later and an AT&T rep was ready to help, we knew that contacting customer service would never be the same again. WHICH WAS AWESOME.

Hundreds of thousands of delighted users later, we're still passionate about making customer service better for everyone.

  • Janet - Thank you so much!

    I've only used it 3 or 4 times, but I love it! My husband got it and it's been a Godsend to him. He is very hard of hearing and sometimes he misses what number he is supposed to press for his particular problem when he has to choose from 8 or 9 different options. He often ends up choosing the wrong one and ends up back at the beginning with all the numbers being listed to him again. He would often hang up in frustration or wait for me to do it for him. So this app is more than just a time saver. Thank you so much!

  • Spanillaz - Great app!

    No more waiting on hold, what’s not to love? I like being able to add companies that aren’t already on the list.

  • SingingSabre - Free app that saves your minutes, time, and money?

    Yup, this is. It’s amazing. Download it. Now.