Home > Company Listings > Ancestry.com Customer Service

Ancestry.com Customer Service Phone Number

currently open

Hold time is 10:33 min

Have them call me

How do you feel about Ancestry.com?

Average Minutes on Hold per Day



Noavatar32 Pamela Cota and Dr. Phil Cota

I never received the exact countries my DNA showed. Am I German ? French ? Irish ? If any of these or others, please tell me the percentage of what I am. A friend of mine thought it be a good idea to find out everything my DNA showed. It was because of a friend, that I proceeded to contact you and send in my saliva. Can you please help me, and tell me what percent of what countries my DNA showed ? Thank you. Sincerely, Pamela A. Cota pamcota24@gmail.com Also did my saliva show that I am Jewish ? Thank you !

Noavatar32 larry

Do I just type a question or give an answer to group?

Noavatar32 ron coon

quit working

Noavatar32 Geneva Anderson

My last several attempts to log into my account have been unsuccessful. The screen is frozen and will not move forward to the trees. The monthly charges keep appearing on my credit card but I cannot access my account. Please help.

Avatar32 Yet_Another_Steve

1 (800) 262-3787

Noavatar32 Glennis Horn

I have had a membership for several years but now when I try to research I am asked to join!!!!! This is unacceptable. Please connect me so I can research.

Noavatar32 Vittorio 'Sam' Manunta-Lowell

Your commercial about African ancestry is so full of nonsense I'm surprised you people are still in business

Noavatar32 Ed Ellis

I ordered one DNA test kit and I received two test kits. How do I return the second kit?

Noavatar32 Laurie

I got kit as Christmas gift and got my results about 2 weeks ago. However, now my husband's account shows up in someone else's name. Couldn't log in and had to go thru the steps to change password only to find someone (unrelated) else's tree and email. YIKES! On hold now waiting for help. Did reach someone last week to hook hubby's DNA to my tree and the girl was very helpful and patient. That's must have been when his account login got changed to another's tree though. Oh well, pretty fun but need this resolved! On hold.

Noavatar32 GloriB

I am so irritated. It's been months and no response on the DNA kit I bought as a Christmas gift. Bad service - wish I had known in advance!

Noavatar32 Kim Shields

I sent in my test kit end of Jan 2017 and haven't received my test results. How do I know if they received them. There isn't anything under my account name can anyone help?Thank you. Kim Shields

Avatar32 Barry Smith

whats the phone number

Noavatar32 guardianne

Found it very irksome that in its online advertisement highlighting famous people's ties to the Mayflower, ancestry.com fails to include the women of the Mayflower, just the men. I'm just as proud to have descended from Elizabeth Tilley as from her husband, John Howland. You might keep that in mind when you're trying to woo subscribers.

Noavatar32 Glauben Mai

Well maybe you just the one that was LUCKY and I do not believe in luck. I believe it all as I just got the same thing. THIS IS NOTHING BUT A SCAM AND YET A WAY TO STEAL MONEY.

Avatar32 Chloe Carson

I logged in several years ago, then again later and had a "free trial", then cancelled membership. Then I purchased a DNA kit, got results in an email, logged out and now unable to review results again, only got a pitch to join or buy a kit!!! Called the so-called "customer service" and was told there's no record of me purchasing a kit. Extremely unorganized and very unprofessional recordkeeping. Why would anyone trust their "ancestry" records or DNA results to be accurate!!!

Noavatar32 Big fan ancestry

Hello I have been calling ancestry for three YEARS now and still all I get is the voicemail. I want to find out about my last name tovar, but it says to go to call and I call and no one answers please help! Please I am a huge fan of ancestry and my family says that ancestry is stupid but I don't say that please prove them wrong!! Because now I am starting not be a fan either

Avatar32 Tory Moore, O.D.

same thing happened to me. Call and have them ship a new one. I had to google Ancestry DNA to find a frickin phone number. They are not in the "customer service " industry. They did send a new one though.

Avatar32 Debbie Sabala-Horan

I mailed my DNA Kit on December 9, 2016.
As of February 1, 2017, Ancestry is showing that the kit
has still not arrived. How can this issue be resolved?
The last four digits were 2P8Y.


Avatar32 Sharon Bird

My laptop indicates site is not secure, obsolete key exchange, even though https: precedes ancestry.com. Is this valid?

Avatar32 Stargazer

The same for me!

Avatar32 Christin Bowra

I have tried calling several times in two months , no answer. My account is in someone else's name. Can't figure out how to edit it. Can't reach anyone! Bad!

Noavatar32 Erica

I LOVE Ancestry's customer service! They are always so friendly every time I call in. They usually help me resolve my problems, but sometimes it's just what they call a "known issue", which happens with websites, so I get it. It's a huge website and problems happen, but I appreciate that they look into it. I have never spoken with anyone I felt was incompetent, and they usually seem to enjoy genealogy just like me!

Noavatar32 carolynsue

This is such a good idea--but the MOST disorganized "company" I have ever dealt with in any aspect!! Take notice of the fact that there is no phone # for contacting them, even in "Accounts & Billing". You can try clicking on that icon; it goes no-where! I've been a member for over a year, but this is the third time I've had a question (obviously needed an answer) and when I tried to log in-'it' doesn't recognize my email or my user name!

Noavatar32 Rozena Mahar

have not received notice that you received my specimen mailed in sept