Honestly, don't bother. Get your bank to contest the charge as a fraudulent charge and book with someone else. It's not worth it.
I booked a flight for 6 people and needed to make a change to the flight. I was happy to make the incredibly high extra payment as my job depends on this. I realized the mistake within 10 seconds of the booking and was told to wait by over 10 "customer service agents" over the course of 7 days. I have spent 7 days trying to get CheapOAir to change my flight to the correct date and they have charged me for the origional flight, the flight change (over $700) and still haven't made the change or booked my new flight (that I have paid for). They refuse to send me a confirmation email and keep telling me to wait. I've been waiting 7+ days now for a simple confirmation that I PAID $700 FOR and they simply refuse to give it to me. The flight is now in less that 48 hours and I have NO IDEA if I am confirmed, if the changes have been made, or if I and my bosses are getting on an airplane in less than 2 days. Is there any way to get even the most basic customer service from this company? Anything other than "wait for another day" would be great.
I have never paid SO MUCH to have such an incredibly terribly experience. This company has cost me $3000 and has almost cost me my job. No excuse was given except that they can't do much to help me get my booking confirmed. I don't understand what this company does if they are unable to make airline bookings and changes?!
I'm absolutely SHOCKED at how horrible this experience was. The worst experience of my life and I will warn every single person I know not to book with CheapOAir....and we (my extensive network of Aviation professionals) travel constantly.
I'm off to copy and paste this note every single place I can. No one should be treated this way.
I have been trying to call and have been unable to speak to a person. I received a text message with a booking number. The problem is that I have not booked a flight. The booking number is 41597473. I need to know who's name is on this and where they went.
Dear Customer team,I'd like to book a flight for 2 ppl. with Air Canada on the 17th of July, round trip, and one, one way from Grenada, West Indies to Frankfurt international, Germany. I need to have the flight with 1.50 hrs stop over in Toronto. The Flight No. is 1787 to Toronto and 876 to Frankfurt with Air Canada. I need to take 2 cats in the cabin, I talked to AC already. How long before the trip I need to book a flight???? Of course I would like to have the special price. Is there any flight earlier than July??? I appreciate your soon answer. Regards, Chris
I bought a ticket from Montego Bay to Orland and was told that the itenary would be sent to my email from a week ago and it is not yet there . PLEASE LOOK INTO THE MATTER FOR ME
i am so fed up of being passed around i called u about my flight u told me to call westjet i have 8 times now called u lot 3 times if this aint taking the mickey all i want to do is change my flight not hard to do is it oh yes it is
I understand my payment from my credit card did not go thru and this was due to my bank sending me a new card and obviously number. How can I ensure the payment goes thru with my new number and cv number?
Hello, I booked a return flight to istanbul this morning and normally i get a quick confirmation with an e-ticket. I did get a bookings number bit did not receive my e-ticket yet. Please send me my e-ticket. I called KLM and they told me that my return flight with them is not booked yet. My bookingsnumber with you is:
Booking # 38853481I need to have a ticket soon, I do not know now what to do. I got the messsage that my master card is charged, so now what can i do?
What is the address of cheepoair in manila
Hi my name is Soolefai,Money has been stolen from my account last night and I have found out that It was used to purchase a ticket from this website called One Travel.com. which led me here.........very upset because I go to the shop this morning to buy some food for my kids and I am declined....WOW!!! I tried calling customer services and online help and all the numbers that have been provided are not connected.I live in Australia my number is 0476163585 if anyone has any helpful information I can use to get these people??One thing stealing money from people in general but to steal food from out of little kids mouths
have purchased tickets from you and cannot get a reply from you and no reference number
am trying to call you from spain wont take my phone number
Hi please could you provide a phone number for me to call from the Cayman islands, I have attempted with various numbers on you site but not having much luck and I need to urgently change my flight back to the UK.
Thank you in advance.
what a joke of a company!
Don't do it Cheapoair will rob u blind! Booked ticket called to cancel then they just started randomly taking money out of my bank account within 10 minutes of cancellation they removed $245.00! Reported them to the bbb & this is not a mistake this is a scam!!!! & Will be investigated as a scam not poor customer service etc. bbb/department of justice is now investigating! Hope u all go down greedy bastardized!
They are very pathetic had asked for wheelchair assistance for my parents both 65 + , called 2 weeks and now they are educating to read the the fine print ,which I am aware . Now telling its the discretion of airport. Never truest the agents .
overcharged by easyjet and customer service gave me a billing confirmation contact number 888-793-4229 but its not working.. can you give me another free of charge contact number please. Im here in UK thanks
hello, I've written customer service five times in the past week and they do not respond. I am at my wits end with the lack of response to my important request to change the flight schedule due to a family emergency. they were quick to charge my credit card for the ticket but seem to be off the radar when it comes to addressing their guarantee of being able to change a reservation within 24 hours. it's impossible to do when they don't answer the phone or their emails. I have copies of each piece of correspondence as well as the electronic invoice they sent confirming the flight. thanks, Debra G
my booking reference number was X3T3AM from Bahrain to Doha on 30.0.2016 by British airways. i am presently resident of Saudi Arabia with Iquama # 2332727797. British airways did not allow me to board the plane stating that my Iquama vaidity is needed for 6 months, where it was 5 months and few days. Hence i had to come back to saudi arabia and taken Sauti Bus transport company bus and reached Doha , Qatar without any hurdle. My Qatari visa was on arrival. THough i have explained in the British Airways counter, the lady at the counter did not oblige. I never faced such problem in other airlines. ANyhow, the service and response was very bad and i request you to refund my ticket amount.
I have been trying to get some service from cheapoair regarding a discrepancy between a quote for car rental and the rate charged. I have called numerous times and am constantly transferred to another department that never answers the phone. I have also sent many emails to the billing department, as requested. I have not received any response to my queries. The next step for me is involving a lawyer and going to social media with my complaint.
We have bought tickets Venice to Malta on Alitalia by cheapoair and due to unseen circumstances missed the flight. How do we apply for a refund please?
Hi, i am from India and trying to check the flights with rates for a holiday trip with my family (Around 30 people). How should i contact and get a quote with guidance ? Your customer service agent can call on +91 96777 61986 & +91 99004 62430
Customer Service Problem Category : Existing Booking QueryBooking # 34310114,Name : Lee L Lepper,Email email@example.com,Home Phone : 966596148132,Phone Cell/Office : ,Additional Info :Baggage
Message: I had booked through cheapo air to travel from Jeddah Saudi Arabia to Accra Ghana and was given a connection on Flynas from Jeddah to Riyadh. According to the Flynas website I will be charged extra baggage. If I pay in advance then the charges will be half. When I contacted Flynas I was told I had to change it though cheapo air. Initially I was told by the chepo air customer service agent that I was to contact Flynas. After explaining that I had done that he then told me to contact Ryan Air, and gave me a number which was no longer in service. On looking up Ryan Air and contacting them, they of course had no idea what I was talking about and no record of anything, so as such I am stuck paying double for the extra baggage. I would expect that Cheapo Air would be able to handle baggage fees or at the very least give reliable information as to how i could solve this problem.
I am from Romania.