I am a customer at Dumaguete City Outlet. I complained about my aircondition unit not cooling off my room. They sent a service man twice and found out that the output current of the 3/4 hp unit is not giving out the right amount. It is only equivalent to 1/2 hp. I want this addressed. I message Juliet the supervisor to make a follow up but no response given. Instead EMCOR message me of repossesioning the unit if im not paying. I told them that I will pay the whole amount i advance as long as there is a positive response of my complain. This is very frustrating. I used to be a loyal customer this company.