Try calling customer care: 866-346-3640 or email firstname.lastname@example.org
I do this in every aspect of my personal and work life. I REFUSE to speak with anybody from an American company that is not standing on American soil further more, they had better speak clear fluent English. This is America, OUR NATIVE LANGUAGE IS ENGLISH.. I will not press a number, that shouldn't even be an option.
My husband was nearly killed in an accident. He was permanently disabled. In the beginning we tried to do the modification as he lost all his income. Later (after 9 months) he was deemed permanently disabled, willing him less than a 1/4 of his monthly income from SSD. We applied for a modification as we had lost much of our income. Ocwen conveniently lost paper work on several occasions, which really was completely impossible. I would scan all the paperwork into 1 document and email it to them. They would say they had received everything... except this document or that one. Really? I don't think so. I would explain that was completely impossible because I'm looking at the email I sent and the paperwork you are referring to is in the middle of this 1 document I sent. Like many others I sent it several times. Once we went to court with our attorney to get the modification, they were easier to deal with. Their own attorney had stated that they were very difficult and commonly lost paperwork therefore it was to all go through him. We were granted our modification and everything was going well. Since then we had another problem where they paid two different insurances because "they did not receive" the cancellation from our insurance company, therefore paid both the old and the new companies. Rocket scientists working there I tell ya. Needless to say that was a nightmare getting everyone on board and getting it remedied. This again jacked my payment up and I was unable to make the full amount. It jacked us back to where we started before my husband's accident. We again filed for a new modification, got everything straightened out with them as far as insurance and paperwork was concerned, and it went through within a couple of weeks with incidents. I do believe since they had gotten into trouble with their antics last time, they are a little more cautious. I would also say that the fact you have over seas persons that don't have a clue about accounting 101 makes it very difficult. I always request an American Person Standing On American Soil that Speaks FLUENT English. I'm sorry I am American and only want to speak with someone smarter than the goat they are herding. Good Luck to you. I hope it works out.
Ocwen has systematically ruined are credit and are trying to take are home. We fell behind on are payments and they said that is OK we will help you restructure your loan, but one month later they sent us a letter that we could no longer make are payments and they refuse to help us. They lied to us and are truly a evil co. Now 10 months later we owe 12,000 more on are home than before and there looking to foreclose. We believe even if we had $12,000 they would still take are home like they have done to so many others. We have learned so much about this co. in the last few weeks and are socked about there reputation. Like many other we have been intimidated with offers to help FOR A HIGH PRICE by lawyers who only want are MONEY. If you can help please call me at 360-261-4728.
When you call Ocwen Customer Service and get an agent on line, after you have given that agent your SS # and authorization to talk to you about your account, stop right there and tell the India agent you do not wish to speak to them you want to be transferred to an agent in the United States of America, they will tell you they have all your notes about your account in front of them and will try to help you, But No, refuse this, and tell them that you want to be transferred anyway...They have to transfer you and will to an agent in the USA!...then the US agent will mark your account so you will not be routed to India again...Hello America!!!!!
Worst customer service. I have faxed and mailed information to them over the past year but they never seem to get the paperwork. Calls go to India. No prompts to speak to a person. I would like to pay off the loan and move my loan to a another company but I cannot get anyone to help me. I have trying for a year to close my escrow account. So fustrating!!
Hey, guys, send your complaints to :Consumer Financial Protection Bureau".
worst piece of S#!T I ever dealt with
Enzo, you are so right...they finally took my home of 36 years - I tried sending THREE modification packets - and was never denied for insufficient income. Nope - they simply lost' the paperwork or else 'forgot' to ask for yet another piece of information. Of coursed, by the time they get it and sit on it for a few weeks, then it's time to resubmit all over again. They finally bought my house at a sheriff sale and I'm still fighting eviction (in just 2 weeks) and to get it back. They DO make sure you will never pay anything off or get caught up by piling on the bogus fees. There must be a hot spot in hell just for them. - Mary CS
I spoke to two CSR's in Asia, both claimed to understand my concern but could not answer a simple question about my current statement. I finally demanded to be transferred to the US office. No issues once I was transferred back and my account is flagged so any future calls will not be routed to the foreign office. Thank Goodness!!
Not sure what we can ALL do, they lost the latest law suit, and have lost one before, but will continue to do the same thing to us !!
I agree. As a person who has been financially prudent (and lucky during the economic downturn), I find it really annoying to hear debt collection information every time I call my mortgage company. I find it more annoying that I have to call my mortgage company because they are not following through on their responsibilities.I requested a payoff quote and it never arrived. All my calls to customer service went like this:Me - "Why hasn't my payoff quote arrived?"India - "Wait another day, the email is in the system and will be sent shortly."I have no problem with customer service being in India, but I would like them to actually help me. They clearly have no information about my account. Then after 3 calls, my account started doing weird things, like saying my payments were late. Coincidence? Not with this company. Now I'm afraid I'll be stuck forever in Ocwen limbo because they won't let me leave. I have no balance on my account, but I can't get a payoff quote and I can't leave without one.
Beware Owen is a fraud front company, their job is to foreclose not to work with you. Especially now that some homes have foreclosure they will anything to get the equity for their investors and steal your home, They will NOT work with you, they will deny all help and grab that equity.
My mortgage was taken over by Ocwen when GMAC went bankrupt. They are the worst company I have ever dealt with. Customer service is non-existent, supervisors that speak English are non-existent, the hold times are always extreme and frequently run over until the "office" is closed for the day. I don't know what I can do to get away from these people. While doing internal paperwork, they caused my credit score to drop 8 points, and if I can ever get somebody on the phone, they say they didn't do it. This is the worst travesty that has ever been forced on the American consumer. At least Maddoff was done by choice by his victims. I had nothing to do with being transferred to Ocwen.
I JUST CAN'T BELIEVE MY EARS!!! I have called Ocwen customer service at least 6 times to find the answer to an easy question....how can I make additional payments to the principle only on my loan between automatic withdrawal payments??? No one can answer this question....evidently, it can't be done on-line. A physical check has to be drafted and mailed in with identifying account information. HOW DIFFICULT DO THEY WANT TO MAKE THIS??? FIRST OF ALL, I CAN'T UNDERSTAND THE PEOPLE ON THE OTHER END OF THE PHONE....THEY SPEAK FAST, AND WITH A VERY STRONG ACCENT. I WISH I HAD GMAC BACK AGAIN!!!
la peor compania que pude aver en el mundo se los dise un paisano
Let me add my comment - down below I see where someone commented that they thought about calling them because of the great looking little welcoming website they saw. So I'll chime in here just in case I might keep someone from falling into this deep, dark pit! The ARE in India and can't speak English. They CAN'T help you at all. We paid our house off to get rid of them and still can't get rid of them - they won't finish the pay off - it will just go on forever in which case they will be adding interest because they are so goofy they can't even understand what you're trying to say to them. And the pay off check did clear our bank. That doesn't stop them at all. What little English they can speak is to say they they are checking with the research department and will send us a letter. The letter says they are researching. Doesn't give a time - it's been months. We got excited one day when we had a letter thinking it might be something helpful. Instead they were trying to sell us insurance. My husband told them he wouldn't buy a girl scout cookie from them! Stay competely away from these people. We were like some of the others on this site - we inherited them. We never chose them - we were passed to them. It wouldn't be pretty if we could ever see one of them in person - but then that's not going to happen. They make sure of that! AND don't think you can get a supervisor or manager either. Nope, that will be in research too!
I hate this company. I filed bankruptcy over a year ago with this house on it and they still will not take my name off the house. They keep trying to get me to sign paperwork that makes me liable and I won't do it. The only way to get out from under these people is to sue them.
I am also with them they just send me a loan modification paper where I did not apply for one they are the worse one around and I can not wait to get out of that mortgage/
They call it customer SERVICE and they are the worst. I'm to upset to even tell my store, now, they call it a company, but OMG they are retarded and know just a tine bit more then nothing! They cant even give you a phone number that is NOT an 800 number since they are not working when you call from outside the country, you are out of luck. I better stop before I have a heart attack from anger, have not been late with any payments but they are now messing up my credit and that is VERY bad. I think I will just leave the case to my layer. I have wasted to much time and energy on them. I had to hang up on one person it was impossible to understand the STRONG Indian accent, or maybe they are on Bangla Desh where they only have to pay people about $20 a month. What a crime. Even there you cant live in that....
These people are horrible! Customer service is in India or Pakistan and you can't understand a word they say! You can request to speak to someone in the U.S. but it may take forever for them to transfer you and still not much help but at least you can understand what they are saying. I will not do business with a company that expects me to give my personal business info to some foreigner in another country so they can have access to all my info. Will not happen! I live in the USA, work in the USA and do business in the USA - not India, Pakistan or Timbuktu! They refuse to give you a direct phone number to anyone in the USA, you have to wait on hold. I'm searching for another company! Won't do business with a company that wants me to give my info to another country!
thank u 4 ur comment. I was considering calling them,but may b not.
Ocwen is first and foremost a collection agency. I have a mortgage with them because my mortgage company went out of business and I was placed with them. Customers cannot call this company without being treated like they are in arrears. They do not have customer service agents, they have collection agents. The message on their automated system tells you at the beginning of your call, that Ocwen is a collection agency and all the information they obtain from your call will be used to collect a debt. Ocwen's customer service is very poor and the picture on their website is deceiving. The company portrays itself as a mortgage lender and runs like a collection agency and that is exactly how they treat their mortgage customers. My mortgage payment has not ever been late and if I have to call them for anything, the first thing the rep does is ask me how I want to make a payment or when, etc. There is no distinction made between customers in good standing and those in collections. You will be treated the same. There are too many good mortgage companies out there who will treat customers much better to put up with this. I would not recommend this company.