la peor compania que pude aver en el mundo se los dise un paisano
Let me add my comment - down below I see where someone commented that they thought about calling them because of the great looking little welcoming website they saw. So I'll chime in here just in case I might keep someone from falling into this deep, dark pit! The ARE in India and can't speak English. They CAN'T help you at all. We paid our house off to get rid of them and still can't get rid of them - they won't finish the pay off - it will just go on forever in which case they will be adding interest because they are so goofy they can't even understand what you're trying to say to them. And the pay off check did clear our bank. That doesn't stop them at all. What little English they can speak is to say they they are checking with the research department and will send us a letter. The letter says they are researching. Doesn't give a time - it's been months. We got excited one day when we had a letter thinking it might be something helpful. Instead they were trying to sell us insurance. My husband told them he wouldn't buy a girl scout cookie from them! Stay competely away from these people. We were like some of the others on this site - we inherited them. We never chose them - we were passed to them. It wouldn't be pretty if we could ever see one of them in person - but then that's not going to happen. They make sure of that! AND don't think you can get a supervisor or manager either. Nope, that will be in research too!
I hate this company. I filed bankruptcy over a year ago with this house on it and they still will not take my name off the house. They keep trying to get me to sign paperwork that makes me liable and I won't do it. The only way to get out from under these people is to sue them.
I am also with them they just send me a loan modification paper where I did not apply for one they are the worse one around and I can not wait to get out of that mortgage/
They call it customer SERVICE and they are the worst. I'm to upset to even tell my store, now, they call it a company, but OMG they are retarded and know just a tine bit more then nothing! They cant even give you a phone number that is NOT an 800 number since they are not working when you call from outside the country, you are out of luck. I better stop before I have a heart attack from anger, have not been late with any payments but they are now messing up my credit and that is VERY bad. I think I will just leave the case to my layer. I have wasted to much time and energy on them. I had to hang up on one person it was impossible to understand the STRONG Indian accent, or maybe they are on Bangla Desh where they only have to pay people about $20 a month. What a crime. Even there you cant live in that....
These people are horrible! Customer service is in India or Pakistan and you can't understand a word they say! You can request to speak to someone in the U.S. but it may take forever for them to transfer you and still not much help but at least you can understand what they are saying. I will not do business with a company that expects me to give my personal business info to some foreigner in another country so they can have access to all my info. Will not happen! I live in the USA, work in the USA and do business in the USA - not India, Pakistan or Timbuktu! They refuse to give you a direct phone number to anyone in the USA, you have to wait on hold. I'm searching for another company! Won't do business with a company that wants me to give my info to another country!
thank u 4 ur comment. I was considering calling them,but may b not.
Ocwen is first and foremost a collection agency. I have a mortgage with them because my mortgage company went out of business and I was placed with them. Customers cannot call this company without being treated like they are in arrears. They do not have customer service agents, they have collection agents. The message on their automated system tells you at the beginning of your call, that Ocwen is a collection agency and all the information they obtain from your call will be used to collect a debt. Ocwen's customer service is very poor and the picture on their website is deceiving. The company portrays itself as a mortgage lender and runs like a collection agency and that is exactly how they treat their mortgage customers. My mortgage payment has not ever been late and if I have to call them for anything, the first thing the rep does is ask me how I want to make a payment or when, etc. There is no distinction made between customers in good standing and those in collections. You will be treated the same. There are too many good mortgage companies out there who will treat customers much better to put up with this. I would not recommend this company.