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Redbox Customer Service Phone Number

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Noavatar32 April Wilson

Question Reference #150225-000636

02/25/2015 11:30 AM

Status: Unresolved

Credit Card Last
4 Digits: 0436

On 2/22/15, I allowed my son to use my credit card to rent
the above-referenced movie from one of your kiosks. When he got it home, it
became stuck in our DVD player and remains there to this day, effectively
breaking our equipment. I had my son call your customer service department
and ask for a refund or seek some other solution to our damages, and he was
told to bring the DVD back to the kiosk. He explained to them it was stuck in
our now broken equipment. They told him to "wait until March 12th and
we'll charge the card $25 and then you can call back for a refund."

I don't know what kind of business you are running, but that is not going to
take care of this issue. I suspect whoever my son spoke with attempted to
take advantage of his youth and naiveté. I, however, retain no such qualities
and if I do not hear from you by return e-mail or by telephone (804-237-9646)
within the next 72 hours with a reasonable solution to this problem, I will
file a Warrant in Debt in Chesterfield County, Virginia and you will refund
me far more than you will find appealing, including replacement of the
equipment your faulty product has ruined. Further, if my credit card is
charged for one penny following your receipt of this e-mail, the market
interest rate will be applied to my claimed damages.

Thank you for your attention, and I look forward to hearing from you.