Question Reference #150225-000636
02/25/2015 11:30 AM
Credit Card Last 4 Digits: 0436
On 2/22/15, I allowed my son to use my credit card to rent the above-referenced movie from one of your kiosks. When he got it home, it became stuck in our DVD player and remains there to this day, effectively breaking our equipment. I had my son call your customer service department and ask for a refund or seek some other solution to our damages, and he was told to bring the DVD back to the kiosk. He explained to them it was stuck in our now broken equipment. They told him to "wait until March 12th and we'll charge the card $25 and then you can call back for a refund."
I don't know what kind of business you are running, but that is not going to take care of this issue. I suspect whoever my son spoke with attempted to take advantage of his youth and naiveté. I, however, retain no such qualities and if I do not hear from you by return e-mail or by telephone (804-237-9646) within the next 72 hours with a reasonable solution to this problem, I will file a Warrant in Debt in Chesterfield County, Virginia and you will refund me far more than you will find appealing, including replacement of the equipment your faulty product has ruined. Further, if my credit card is charged for one penny following your receipt of this e-mail, the market interest rate will be applied to my claimed damages.
Thank you for your attention, and I look forward to hearing from you.