what is 'service sentry installment'?
I've been calling for 2 months. Can never get a hold of customer service. When they say would you like a call back, it says sorry their are no call back spots available. The service is terrible. I've never seen anything like it.
the grath showing avg wait time is a joke
EVERY MONTH I GET AN EMAIL STATEING THAT PAYMENT IS LATE EVEN THOUGH I PAY IT 2 WEEKS EARLY EACH & EVER MONTH . THE LAST TIME I TRIED CALLING I WAS ON HOLD FOR 2 HOURS THIS COMPANY HAS SOME MAJOR ISSUES THAT NEEDS TO BE ADRESS
waited on hold 21/2 hours no response. Gas co. cancelled my Service Sentry. Needed to talk to someone about it. Guess I'll have to waste my gas & drive there to talk to someone. Who's paying for it. Me, that' who. Should bill them like they do.
I have been waiting since 10 AM for a scheduled turn-on on 4/14/14. Made special trip, no heat in house.