TracFone's customer service is poor. Trying to reactivate via their site wouldn't work because I was unable to change my credit card number. Calling them was no better: I entered the needed information, but when it was supposed to connect me to a customer service representative, it switched to Spanish.
never got a call back, don't trust this site. Wasted 1 hour.
The customer service is horrible. Try to get a manager asap.